phcash Privacy Policy

When you register and use phcash, we collect certain personal information that is necessary to operate your account and deliver our services. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals. We also collect technical data such as your device type, browser, IP address, and session activity to help us maintain platform security and improve your experience. Identity verification documents — such as a government-issued ID — may be requested to comply with applicable Philippine regulations. We only collect information that is directly relevant to the services we provide, and we do not gather data beyond what is reasonably necessary. All information you submit is treated with strict confidentiality from the moment it reaches our systems.

The personal information we collect is used primarily to create and manage your phcash account, process transactions, verify your identity, and provide customer support. We also use your data to send you important account notifications, security alerts, and — where you have opted in — updates about promotions available on the platform. Aggregated and anonymised data may be used internally to analyse platform performance and improve our services for all members in the Philippines. We do not use your personal information to make automated decisions that significantly affect your rights without human oversight. Your data will never be sold to third-party advertisers or marketing companies. Any use of your information beyond what is described in this policy will only occur with your explicit consent or as required by law.

phcash does not sell, rent, or trade your personal information to any third partyfor commercial purposes. We may share limited personal data with trusted third-party service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure partners — strictly under confidentiality agreements and only to the extent necessary to perform those services. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by applicable law or a valid legal order. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified of any such change in advance. All third parties who receive your data are contractually obligated to handle it with the same level of care and security that phcash applies. We regularly review our data-sharing arrangements to ensure they remain appropriate and compliant with Philippine data protection requirements.

We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the phcash platform is encrypted using secure protocols, and sensitive account information is stored using appropriate encryption at rest. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection responsibilities. We conduct regular security assessments and vulnerability reviews to identify and address potential risks to our systems. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable legal requirements. While we strive to maintain the highest standards of data security, no system is entirely immune to risk, and we encourage members to use strong, unique passwords and to keep their login credentials confidential.

phcash retains your personal information for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine laws and regulations governing online gaming and financial record-keeping. Transaction records and identity verification documents may be retained for a minimum period as mandated by anti-money laundering and regulatory compliance obligations. Once the applicable retention period has expired and there is no longer a legal or operational basis for holding your data, we will securely delete or anonymise it. If you request the closure of your account, we will process your request promptly and remove your personal data from our active systems, subject to any legal retention requirements that may apply. You may contact our support team at any time to enquire about the specific retention periods applicable to your data. We do not retain personal information beyond what is necessary for the purposes described in this policy.

As a member of phcash and a resident of the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules. You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate or incomplete, and to request the deletion of your data where there is no longer a lawful basis for processing it. You also have the right to object to certain types of processing, to withdraw consent where processing is based on consent, and to lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated. To exercise any of these rights, please contact our support team at [email protected] with your request and sufficient information to verify your identity. We will respond to all data subject requests within a reasonable timeframe and in accordance with applicable legal requirements. We are committed to upholding your privacy rights and will never penalise you for exercising them.

phcash uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session, and gather anonymised analytics about how members interact with the platform. Essential cookies are necessary for the platform to function correctly and cannot be disabled without affecting your ability to use the service. Analytics cookies help us understand which features are most useful and where improvements can be made, but they do not identify you personally. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may limit the functionality available to you on the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our cookie practices are reviewed periodically to ensure they remain aligned with current privacy standards and Philippine regulatory guidance.